New Live Chat Support

We’re making it even easier for you to get the support that you need with the introduction of our live chat functionality. When logging into the SimplePay system, a new icon now appears in the bottom corner that allows you to initiate a live chat with our friendly support team.

This means that you can start a chat from any area in the system while capturing payroll and get the answers that you need. To send our support team a message, simply click on the chat icon and then click New conversation.

Then type your message and send. Please note that while we strive to minimise our response times, these may vary during peak times.

If the chat indicates that the team will only be back tomorrow, please do not hesitate to send us a message and we will respond as soon as we return in the morning. Alternatively, our comprehensive help site is also always available for more information.

If you have a longer query, you are of course still welcome to send this to our support team via email at [email protected]

We look forward to helping you!

Team SimplePay

PAYE Modernisation Release 3: Submissions to Revenue

We have previously released the following functionality required to help you prepare for PAYE Modernisation:

Today we are happy to announce the release of the submissions functionality that will allow you to submit payroll information to Revenue in 2019.

To assist you with this Phase 3 release, we have prepared the following helpful guide:

PAYE Modernisation Guide – Release 3

We thank you for your patience and support in this transition period. If you experience any technical difficulties with any of the new functionality or if you need any assistance in using it, please contact our support team who will be happy to assist.

PAYE Modernisation Release 2: Bulk RPN Retrieval

Last week, we announced the release of Phase 1 of our major PAYE Modernisation changes – uploading of ROS Authorisation Certificates, which you can read about here.

As promised, we’re pleased to inform you that today we’ve released Phase 2: bulk retrieval of employee RPNs. As with the ROS Certificates, this is an important step in ensuring you’re ready to process payroll in 2019. This short and handy guide will take you through the steps of bulk RPN retrieval.

PAYE Modernisation Guide – Release 2

As part of this release,  SimplePay will automatically retrieve RPNs once for the 2019 tax year for all employees that have a PPSN but no RPN. This functionality will soon be expanded to provide daily automated updates.

As always, if you have any queries or concerns around this new functionality and process, please feel free to contact our friendly support team who will gladly assist.

PAYE Modernisation Release 1: Authorisation Certificates

Over the past few months, we have been discussing PAYE Modernisation on our blog. The new functionality for PAYE Modernisation will be released in stages over the next 2 weeks. We are happy to announce the first release, which allows you to upload ROS Digital Certificates to SimplePay.

If you are unsure about obtaining these Digital Certificates, please refer to this guide provided by Revenue.

This is a very important process for PAYE Modernisation and all employers or agents (such as payroll bureaus or accounting firms) will need to do this before processing payslips in 2019. Without uploading these certificates, requesting RPNs from ROS and submitting payroll information to ROS is not possible.

To help you through this process, we have compiled a useful guide which can be downloaded here:

PAYE Modernisation Guide – Release 1

Please note that these guides are in PDF format and you will therefore need to have a PDF reader on your computer to view them.

We’ll be in touch again shortly with instructions on how to retrieve RPNs, which contain information on the cut-off points and tax credits of employees.

If you have any difficulties with this new process, please do not hesitate to contact our support team who will be happy to assist.

Revenue End of Year Notice

Revenue released an end of year notice which you should have received on Friday 23 November 2018. This end of year notice serves as a reminder of the PAYE Modernisation project and its consequences, as well as some additional information and reminders that Revenue wants you to be aware of. Here is a summary of the most important parts of the notice, most of which we have already discussed in previous blog posts:

  • No further P2Cs will be issued from 30 November 2018. These will be replaced by RPNs from 1 January 2019.
  • To ensure that you are ready for PAYE Modernisation, you must ensure that you:
    • have registered all of your employees with Revenue,
    • checked you have the correct Personal Public Service Number (PPSN) for all employees. Employers can use the PPS number checker in ROS to confirm the correct PPS number for employees or pensioners,
    • operate the Revenue deduction instructions for each employee (on the P2C up to end-2018 and on the RPN from January 2019),
    • have complete payroll data, which is accurate and up-to-date,
    • have all required information on employee pay, including notional pay, on a timely basis and in the correct format to payroll; and
    • have an active ROS digital certificate on the computer you use to run your payroll.
  • You should review your ROS digital certificates to ensure that they have not expired.
  • You should review your sub-users’ digital certificate permissions for appropriate permissions.
  • Forms P45, P46, P30, P35 and P60 will be abolished after the 2018 tax year.
  • Payment due dates to Revenue remain unchanged in 2019.
  • USC rates and thresholds will change with effect from 1 January  2019.
  • For the 2019 tax year, if an employee is expected to exceed the USC threshold but their RPN states that they are USC exempt, you should advise the employee to contact Revenue to have their RPN updated.
  • Rates for Emergency Tax and the legal basis for applying Emergency Tax will change effective 1 January 2019.
  • For the 2018 tax year, employers must ensure that the correct PPSNs as per the P2Cs are used for employees.
  • Revenue’s 1890 LoCall phone system has been replaced by standard telephone numbers.

A Sneak Peek at PAYE Modernisation Changes

As you’re aware by now, it will be mandatory for businesses across Ireland to start complying with PAYE Modernisation from January 2019. Under these new processes, there will be no change to the way that PAYE is calculated, only the way that this information is reported to Revenue. Being a client of SimplePay means that you do not have to face these changes alone. After extensive research, consultations with experts and developing our plan of action, the SimplePay team continue to work hard to ensure that you will be compliant.

So what kind of changes can you expect on the system? While there may still be some tweaks and changes after our final testing phase, here is a sneak peek of some of the functionality that we have been working on:

  • As part of employer authentication, each employer will be given a ROS digital certificate and a password by Revenue. A new ROS Authentication page will be available on SimplePay where you can upload your certificate and view its validity.

Please note: This will work slightly differently for payroll and accounting firms that manage payroll on behalf of multiple companies, as a single agent certificate can be used for all companies. More information on this will be provided in the future.

  • To avoid being taxed on an emergency basis, clients previously needed to upload a P2C for an employee. With PAYE Modernisation, a P2C is replaced by an RPN. This is generated by Revenue and can be retrieved with the click of a button from the usual tax information screen on SimplePay.

  • The SimplePay system will regularly update the RPN information for employees automatically. If the tax information for an employee has been updated before the regular automated RPN update has occurred, you can request the system to fetch RPN information from Revenue from the same tax information screen.

  • The P30 will be replaced with regular online submissions for each pay period. This will still be done from the Filing section in SimplePay.

As you can see from this sneak peek, the new PAYE modernisation functions are being built with the same user-friendliness that you have come to expect from SimplePay. However, we understand that change can be overwhelming. To support you through these changes, we will be releasing a guide on how to use the new functions on the system before the changes go live. Our help site will also be updated for you to refer to should you need it.

We look forward to supporting you along this journey into a new era of modern, convenient and even simpler cloud-based payroll.

Sparkling New User Interface Design!

We have officially launched our new user interface design!

We hope that you like our new look, which is designed to make it easier and quicker for you to find what you are looking for. The new user interface has a fresh and modern look and feel, with more user-friendly navigation. Of course, we haven’t lost sight of your needs and all the usual features and functions that you have come to expect with SimplePay are still there.

Take a moment to explore the new user interface design. You will discover:

Improved Navigation:

  • The tabs that were previously at the top of the screen have been moved to a menu on the left-hand side.
  • No more overlooking the actions on the right of the screen, as these now appear on the top of the screen when clicking on a menu item.

Shortened and more relevant terminology:

  • Submissions is now called Filing, and Payment Runs has been changed to Pay Runs.
  • Payment Frequencies has also been shortened to Pay Frequencies.

New icons:

  • The top-right hand corner of the screen has 2 new icons: the Help icon and the Profile icon.
  • The Help icon has the following options:
    • Help for this page: see help pages specifically for the screen you are on (if available),
    • General Help: navigate to our help site, where you can browse various topics.
    • Support: Contact the Support team or grant them view-only access from this screen.

  • The Profile icon has the following options:
    • Companies: This allows you to add, delete and switch between companies.
    • Billing: This shows you all your billing information.
    • User Profile: You can change your password here, or switch between roles if you have more than one role.
    • Manage Users: This allows you to add, deactivate and manage the users in SimplePay for your company, including changing their permission settings or role.
    • Logout: Keep your information secure by logging out of SimplePay when you’re done.  

Improved payroll screen:

  • The payroll screen is divided into 3 columns, making it easier to do payroll.
  • Adding a regular item is now done by clicking on Add next to Regular Inputs.
  • Clicking on Add next to Payslip Inputs lets you add a once-off item to this payslip only.
  • To view a previous payslip, add a payslip or change payslip dates, click on the date dropdown field next to Payslip in the last column.

Mobile responsiveness:

  • The new user interface also has improved mobile responsiveness. This will be developed further in the upcoming weeks.
  • Mobile responsiveness means that SimplePay is more compatible with mobile phones and tablets, allowing you to process payslips on the move.
  • Employees can more easily use their phones to access their payslips and make leave requests, without needing to download any apps.

We hope that you are excited about the new user interface. If you have any questions, please do not hesitate to contact us. Please also let us know what you think of our new look – all comments and feedback are welcome. We would also love to hear suggestions for new information or topics for our help site or blog.

Thank you for your ongoing support.

Team SimplePay

Accounting Splits Made Easy

We’ve listened to your suggestions and are thrilled to launch our long-awaited Accounting Splits feature.

Now you can create groups of employees (known as Accounting Splits) based on your expense-tracking needs, and split payroll items according to how you wish to account for the various expenses associated with each specific group e.g. Directors. The Accounting Splits feature gives you more insight into your payroll expenses, promising to save you time and increase your efficiency.

The impact of the Accounting Split can be seen in the Accounting Info report, which shows the effect of the split across the various expense and liability amounts for the payment run – useful for reporting purposes.

In the past, our accounting reports only reflected a single total per payroll item making it difficult to identify expenses for specific employee groups e.g. Directors.

This new functionality also lets you map the payroll items for a particular Accounting Split, according to your company’s structure and needs, before posting the information directly to your journal in your accounting system.

If I’m a Xero user, how  do Accounting Splits differ from tracking categories?

  • Tracking categories let you see how different areas of your business are performing and can be used to keep track of cost codes – our accounting report will reflect payroll items lumped under one figure, but Xero will allow you to split accounts by tracking category.
  • In contrast, Accounting Splits will split figures on our accounting report as per the groups you created. When posting to Xero, you will be given the option to post to different accounts, based on the group.

More information about setting up Accounting Splits can be found on our help site.

If you have any questions, you are welcome to email us at [email protected] to assist you.

The SimplePay Team